If your shipment is delayed or lost, you should contact our customer service (80010004) as soon as possible. They can provide you with information on the status of your shipment.

If no information is available while tracking your shipment, this indicates that AJEX has not yet received your package from the shipper. Please contact the shipper, or try later.

If your shipment status is delivered and the consignee has not received it, please contact customer service (80010004)